IT Service Desk Agent: First Line Support

A leading healthcare provider in Stoke-on-Trent seeks a Digital Services Helpdesk Agent to deliver first line IT support and ensure smooth operation of information systems. The ideal candidate will possess strong problem-solving skills, teamwork abilities, and previous experience in an ICT Service Desk environment. This role ensures effective communication and promotes IM&T services. Candidates should have GCSE or equivalent qualifications and preferably be working towards EDCL qualifications. Flexible work hours available.