IT Service Desk Agent - First-Line Support & Customer Care

Fujitsu in Belfast is seeking an IT Service Desk Agent to join our team, providing first-line technical support to customers by phone, email and web chat. You will troubleshoot hardware and software issues, log incidents, and ensure timely resolution in line with SLA and KPI targets.

The role emphasizes strong communication, the ability to work under pressure, and collaboration with second- and third-line teams.