IT Service Capacity Manager

IT Service Capacity Manager

Location: Basingstoke (At least 4 days onsite per week)

Rate: £600 per day via umbrella

Length: 6 months

CANDIDATES MUST HOLD ACTIVE DV CLEARANCE TO BE CONSIDERED TO THE ROLE

Your role

This role requires HLSC clearance and applicants must be a 'Single UK National'. We are looking for an experienced Capacity Manager to join a support team based in BSN01 to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure capacity and a proven ability to manage service teams and client expectations in a dynamic environment.

Key Responsibilities

• Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
• Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
• Develop and maintain capacity plans, forecasts, and models for VMware environments.
• Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
• Identify capacity risks, constraints, and performance bottlenecks before they impact services.
• Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
• Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.

Your experience

• Strong experience managing Capacity
• Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
• Experience with VMware infrastructure capacity Management.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Strong analytical and problem-solving capabilities.
• Experience managing cross-functional teams in a complex technical environment.