IT Project Technician

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC, and Florida. We pride ourselves on a diverse, friendly, and dynamic culture, with a focus on internal promotion and developing our people.

Scope of Role

The ITRS IT team works internally within the organization to maintain an efficient working environment. IT provides technical assistance to ITRS offices worldwide, supporting infrastructure and staff IT issues.

We are seeking a detail-oriented individual to support ongoing IT projects. As an IT Project Technician, your primary role will be to support IT projects and perform tasks related to hardware/software setup and supporting business systems solutions.

You will be responsible for Level 1 support, Level 2 analysis, and Level 3 root cause investigation and correction, working with technical departments and staff. You will assist with project work streams and support ITRS staff with their IT issues.

This role involves all aspects of IT in the organization, from procurement to granular support for processes and users. It requires a proactive individual who can ensure the accuracy and compliance of IT systems, manage costs effectively, and support security and regulatory compliance.

As an IT Project Technician, you will:

• Support IT project activities and provide essential support services to IT projects and the wider team.
• Support IT project work streams.
• Deliver exceptional customer service by addressing technical inquiries and resolving IT issues promptly.
• Perform system administration and IAM across several business systems such as MS Entra, Office365, JIRA, Slack, GitHub, and Manage Engine.
• Coordinate with team leads for hardware, peripherals, software, access, and cloud provisioning requirements.
• Work with multiple business areas to coordinate technical work streams.
• Manage cybersecurity across assets, resources, software, hardware, infrastructure, access codes, and firewalls.
• Set up laptops for new users (Mac OS, Windows, Linux).
• Contribute to and maintain the continuity of the IT infrastructure across the ITRS Group.
• Work pragmatically and proactively.

• Possess excellent analytical skills and high attention to detail.
• Be fluent in written and spoken English.
• Have a minimum of 5 years' professional experience in IT support, desktop support, endpoint protection, IAM, L2 or L3 support.

Minimum 2 years' hands-on experience in at least 4 of the following disciplines:

• Linux and Windows server system administration.
• Virtualized environments (VMWare).
• Network administration and troubleshooting.
• Windows Active Directory and AZURE AD/Entra.
• Data backup management.
• Desktop and user support.
• Data center support.
• IT procurement.

Desirable skills include:

• Zoho ManageEngine/ServiceDesk Plus.
• Mac OS support.
• ITIL or security certifications.

Benefits include:

• Health insurance and dental coverage for you and your dependents.
• Employee assistance program.
• Pension scheme.
• Flexible hybrid working.
• Enhanced parental leave.
• Travel insurance.
• Life assurance.
• Income protection.
• Referral bonus.
• Buy and sell holiday schemes.
• Training reimbursement.

ITRS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and contribute. We welcome applications from everyone in the community, recognizing that a diverse workforce is a stronger workforce.