IT Operations Manager

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then Join our Whale Family!

We are seeking an individualto take ownership of the organisation's entire IT infrastructure, ensuring robust systems, secure infrastructure, and the effective delivery of technology that supports business operations. You will work closely with the Group IT Director and senior leaders across Whale to assist in the delivery of Whale's IT roadmap while managing day-to-day infrastructure, projects, and external suppliers.

You will be working in the IT Department 5 days a week in the office in Solihull, with some potential travel to other UK sites. Some of the duties are -

• Manage daily IT operations, including servers, networks, cloud services, and end-user support
• Ensure high availability, performance, and security of IT systems
• Lead, mentor, and evaluate IT operations and IT support personnel
• Develop and enforce IT policies, procedures, and best practices
• Monitor systems, manage incident response, and oversee problem resolution
• Plan and manage system upgrades, patches, and maintenance
• Coordinate disaster recovery and business continuity planning including daily backups
• Manage vendors, contracts, and service-level agreements (SLAs)
• Collaborate with cybersecurity, development, and business teams
• Track KPIs, prepare reports, and optimize operational efficiency
• Manage IT budgets and resource allocation

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

What are the benefits?

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year - 5 days more than the legal requirement
• Death in service for employees
• Employee assistance programme - offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Free parking

The Company

Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house.

All aspects of the manufacturing process, from technical specification to quality control, all takes place on site. Our "in-house" product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life. Whale customer promise is one "reliability, service and value for life", It takes a combination of significant resources and unique culture to deliver that promise - something that Whale Tankers has been delivering over the last five decades.

The Benefits

Health

Holiday

Pension

Bonus

The Values

• Teamwork

Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.

Producing a diverse product range, engineered to meet specific customer requirements. We will remain focused on developing our products, processes and people, through partnerships and investments, ensuring that we remain at the forefront of our industry.

• Long Service

The major factor in Whale's success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.