IT Onsite Support Engineer 301869

Come and join the Littlefish team!

Work location: Brentford

Salary: Up to: £40,000

Working a shift pattern of 5 days in 7, including evenings, weekends and bank holidays

Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onto thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day to day basis:

Littlefish is looking for a confident, highly skilled IT Onsite Support Engineer who thrives in customer facing environments, solves problems others can't, and brings strong technical capability across modern workplace technologies.

In this pivotal role, you won't just provide technical support - you'll become the go to expert and trusted technical presence for one of Littlefish's key customers. You will build strong relationships, understand their environment inside out, and become an essential extension of their team.

Your ability to communicate clearly, solve problems quickly, and represent Littlefish with professionalism will be critical. This is a role for someone who takes pride in delivering consistent, high quality onsite support and who thrives when they are the face of service excellence on the customer's premises.

If you're known for your technical depth, professional communication, and ability to work independently while delivering outstanding customer service, this role could be an excellent fit for you.

You will:

• Deliver onsite and remote support for desktops, laptops, printers, applications, and Microsoft 365 services
• Own and progress technical incidents and service requests to SLA
• Troubleshoot and resolve issues across Windows 10/11, Active Directory, Office 365, Exchange, Apple OSX/iOS and modern deployment tools (SCCM/WSUS/MDT)
• Support projects, installations, deployments, moves, adds and changes
• Work independently during quieter periods, using time effectively
• Maintain and grow your technical certifications and qualifications
• Represent Littlefish professionally, consistently, and with confidence
• Supporting across Multiple sites
• Troubleshoot and resolve issues across Audio visual equipment
• Liaising with high profile members of the organisation and prioritising accordingly

What you bring:

• Previous experience in an IT support position (1st/2nd line)
• ITIL Foundation
• Microsoft certifications
• Understanding of networks and patching
• Experience in structured ITSM environments
• Strong, demonstrable problem-solving ability
• Confidence working unsupervised, managing your own workload
• Ability to translate complex technical issues into clear, simple language for customers
• Calm under pressure, with strong ownership and customer management skills
• Hands on support experience across modern technologies:
  • Windows 10/11
  • MS Office 365 & Exchange
  • Active Directory
  • Apple OSX & iOS
  • Printer/Desktop hardware
  • Intune/Autopilot/ABM
  • Network skills, Servers, AP's, UPS

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing-

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude

I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a "prefer not to say" option.