IT Manager (Contact Centre)

Overview

IT Manager Glasgow Full-time

We're looking for an experienced IT Manager to lead our technology function, manage infrastructure, and keep our business secure, connected, and future-ready.

Responsibilities

• Lead and inspire the IT team.
• Manage IT budgets, suppliers, and governance.
• Oversee infrastructure, cloud, and unified communications.
• Drive a cyber security-first mindset and maintain key accreditations.
• Act as the final escalation point for IT services.
• Deliver projects that enable business efficiency and growth.

Qualifications

• 10+ years in IT, with 5+ in leadership.
• Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.).
• Strong knowledge of cloud/on-prem infrastructure & security frameworks.
• Proven ability to manage projects, suppliers, and stakeholders.
• A confident leader with excellent communication skills.

Ready to lead IT strategy and delivery? Apply now through Cactus Search -