IT Infrastructure Support Engineer

Make The Connection.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.

Find out more about your new workplace!

We are looking for a IT Infrastructure and Application Support Engineer to join our team. Reporting to the IT Operations Manager and based in Manchester, UK, this role serves as a key escalation point for complex issues above first-line support. You will be responsible for maintaining and supporting internal infrastructure, networking, cloud services, and corporate applications. You'll play a crucial role in the day-to-day operations and stability of our global IT environment.

What will you be responsible for?

• Providing Follow the Sun (F-T-S) second-line support and issue escalation via the IT service desk platform, within set SLAs.
• Managing and supporting Windows Server infrastructure, including Active Directory, DNS, DHCP, and GPOs.
• Maintaining and supporting cloud infrastructure, with a focus on AWS services such as EC2 & S3.
• Administering and troubleshooting networking infrastructure, including switches, firewalls, wireless access points, and VPNs.
• Supporting corporate applications, including:
• Atlassian Suite (Jira, Confluence, Tempo)
• TeamCity and associated development tools.
• Google Workspace (Gmail, Drive, Admin Console)
• HubSpot CRM, Lucid Suite, and other SaaS applications
• Working knowledge of API integrations and troubleshooting is highly advantageous.
• Participating in corporate IT projects including upgrades, integrations, and migrations.
• Creating, maintaining, and updating internal records, registers, and technical documentation.
• Engaging with vendors for procurement, support escalation, and warranty matters.
• Operating within the ITIL framework, following best practices for incident, request, and change management.

What does our ideal candidate look like?

You will recognise that IT is a customer service industry and prioritise delivering a smooth user experience and effective communication to our user base. You will be a proactive technician who actively seeks opportunities to improve your skills and the IT environment. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.

Essential Qualifications

• ITIL Foundations Certification
• Tertiary qualification in Information Technology, or related discipline
• Experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, cloud, apps)
• Hands-on experience supporting Windows Server, Active Directory, and AWS environments
• Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
• Ability to work independently, and as part of a globally decentralised team
• Enthusiastic personality with excellent communication skills
• Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A focus on learning and development
• A great team of like-minded professionals
• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Optometry Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team.We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.