IT Infrastructure & Support

Wishford Education are seeking a technically proficient and proactive IT Infrastructure & Support Engineer to join the IT Network Team within the central IT department.

This role is positioned as a second-line support function, ideal for someone with hands-on experience in networking, cloud services, and server management, who also enjoys contributing to project planning and providing frontline support.

The successful candidate will play a key role in supporting and maintaining the IT infrastructure across our group of independent schools and nurseries, while also contributing to strategic IT projects and initiatives.

This role is based at our Westonbirt School office, with travel to our other sites as required. Due to this, a full clean UK driving licence and own transport is required.

Responsible to: Network Manager/Group Head of IT Services

Hours, Salary & Benefits:

Hours: 5 days a week, (40 hours). 8:30am - 5:30pm with 1 hour unpaid lunch break.

There may be a requirement to provide some weekend support, and some weekday evening support. This will be pre agreed and implemented by IT Service Manager/Group Head of IT Services.

• EV scheme with Octopus
• Cycle to work scheme and shopping discount card
• Means tested staff discount
• Free lunch if working in one of our schools
• Access to the group's counselling scheme
• Access to fully funded apprenticeships up to L7
• Personal accident at work cover
• Discretionary Christmas stand down

Job Description:

The IT Infrastructure & Support Engineer will be responsible for:

• Second-Line Support & Escalations
• Project Management & Documentation
• Academic Support

Please see candidate pack for further details.

Person Specification:

Education, Qualifications & Training:

• Educated to at least GCSE or A Level
• Cisco / Microsoft / compTIA / AWS or similar IT/Cloud certifications or a desire to independently work towards one relevant to this role
• Good literacy and numeracy skills (GCSE Maths and English)

Experience:

• Supporting users in the use of IT & cloud-based services
• Working in an educational environment is desirable, but not essential

Knowledge, Skills & Abilities:

• Excellent communication skills and a people person
• A can-do attitude and willingness to learn
• A passion for IT and technology, especially its effective use in an educational context
• Highly adaptable and agile
• PC hardware with experience of diagnosing problems
• PCs, Macs and operating systems including Windows 10 /11/MacOS
• Basic Understanding of TCP/IP networking & Subnets
• Office 365 / installation and operating
• Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint
• Wireless networking skills
• Installation and troubleshooting of structured cabling (Cat5e/6)
• Working knowledge of Layer2/3 switches and routers
• Confident using a variety of tools for minor installation works
• Installation and troubleshooting of fibre optic cabling
• AV equipment including interactive whiteboards / screens
• Experience with MS Windows server 2019 / 2022 / 2025
• Intune and End Point device management
• Experience using Microsoft Cloud technologies in the IaaS, PaaS & SaaS areas and implementation of projects in the cloud
• Microsoft SharePoint & PowerApps / Power Platform
• Virtualisation technologies, ideally VMWare ESXi

For full job description and person specification, please see the candidate pack.

All applications need to be made using Wishford's Application Form, which can be found on their careers page.

We will be arranging interviews as applications arrive, so prompt application is encouraged.

Commencement date: January/February 2026

Wishford Education is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, reference and medical checks and the Disclosure and Barring Service.

Wishford Education is an equal opportunities employer and welcomes applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion.

If you need assistance with applying, or adjustments for the application process or interviews, please contact