IT Helpdesk Team Leader

The role

The Muckle IT team strive to deliver robust, innovative and helpful IT systems to the firm. Do you have what it takes to be a key part of this team? We'd be very interested in talking to individuals who feel they have what it takes to thrive in this demanding environment.

The ideal candidate will have excellent people skills and be able to relay technical jargon in a way that all of our team members will easily understand. You will ensure support is delivered to the firm in the highest possible standard and ensure each helpdesk member is fully trained and able to deliver support of the highest quality.

You will ensure IT training content is delivered consistently and in an engaging manner. You should be comfortable dealing with any member of the firm, irrespective of their position. You will be the conduit between the IT helpdesk and the IT engineering function.

Increasingly the legal industry requires that our team is able to operate away from the office as well as outside of normal working hours. We use best of breed legal software and leading hardware to ensure this happens. A key responsibility of IT is to ensure that systems are always available to our people and that everyone is fully versed in how to use them.

An aptitude in technology and a desire to learn and share ideas is essential. We put great emphasis on finding capable team players who interact well with colleagues and clients alike.

Our team

Muckle LLP is the leading North East law firm for business. We have developed a specialist practice that provides business people with first-class expert advice. We are dedicated to providing our clients with the best advice and service that we possibly can. We combine City-quality advice with the friendly, collegiate feel of the North East. We know that each client is different and each of our specialist teams consistently offers enthusiasm and expertise tailored for specific needs and situations. The right advice is only right for that client; there is no one size fits all solution.

The IT team are a key part of the wider Muckle LLP team, which is over 190 people strong. Our people are based across our Newcastle, Cumbria and Teesside offices.

Our people and values

Our people are the foundation of our business, and everything we do is underpinned by our four core values:

• Trust - we trust each other to do the right thing
• Teamwork - we are one team and work selflessly for each other
• Responsibility - we are self starters and take responsibility for how we work together and communicate
• Care - we care about our people, clients and community

It means, no matter who you speak to, we provide the same excellent service from people who do what they say, on time and on budget, every time. That's the Muckle way.

Our culture

We want everyone to understand how our business is run and encourage all our people to get involved. We are also proud of the communities in which we live and work and give our people many ways to support them.

For example, you could use your two days' paid volunteering leave to support a local cause you care about or nominate them for a grant from our Muckle Fund at the Community Foundation.

From workplace running, netball, cycling and walking clubs to fun events organised by our BEAM (Being Engaged At Muckle) team and participation in our Green Team to help make the business as environmentally friendly as possible, we've created a unique and award winning place to work:

• B Corp Certified - the first law firm in the North East and Cumbria to achieve this accreditation, we are leading the charge in ethical and sustainable business practices within our region and it forms the next part of our ESG strategy and continuous improvement
• Investors In People Platinum award accreditation
• North East Best Place to Work 2024 and 2023
• North East Business of the Year 2023
• North East Better Health at Work Maintaining Excellence award
• Advanced Good Work Pledge
• Award for Most Inspiring Employer (large business) 2022 and 2023 at the Inspiring Females Awards run by the North East of England Chamber of Commerce

We are really proud of the results of our recent Investors In People survey, in which 95% of our people believe Muckle is a great place to work. Our overall survey results place us 6th for law firms globally, across 75 countries.

So how does all that sound? If you're looking to work in a friendly, open environment and want to develop your career in a forward thinking, commercial North East law firm, then this is an excellent opportunity.

To apply, please email your CV together with an introductory letter outlining your salary expectations to .

Best of luck!