IT Helpdesk Officer

IT Helpdesk Officer Temporary role with immediate start

We're working with a brilliant charity based in King s Cross who are looking for a temporary IT Helpdesk Officer to join their team. This is a great opportunity to play a key role in keeping their systems running smoothly and supporting their dedicated staff, who are working to make a real difference every day.

Location: King s Cross (on-site at Head Office)
Hours: 37.5 hours per week
Pay: £14.45 per hour / £28,183.49 per annum (pro rata)
Contract: Temporary, full-time

About the role:
As IT Helpdesk Officer, you ll be the first port of call for staff across the organisation who need technical support whether it s troubleshooting an issue, setting up new equipment, or helping someone navigate a system. You ll make sure the IT helpdesk is responsive, helpful, and efficient, keeping everything running smoothly.

You ll also support the IT Manager in maintaining the organisation s IT infrastructure, contributing to projects and system rollouts, and ensuring data security protocols are followed. From supporting service transitions to liaising with third-party providers, you ll be involved in a wide range of work that helps keep staff and systems connected.

Key responsibilities include:

• Providing timely and professional IT support to staff across the organisation

• Logging, tracking, and resolving helpdesk requests

• Assisting with the delivery of IT projects and implementations

• Helping manage secure systems access and data protection processes

• Supporting the transition to new systems and service providers (e.g. internet, telephony)

• Liaising with third-party IT service providers to ensure continuity and stability

What we re looking for:

• Previous experience in an IT support or helpdesk role

• A proactive, problem-solving approach with great communication skills

• Strong organisational skills and attention to detail

• A collaborative mindset and a desire to support others

• A good understanding of IT systems, troubleshooting processes, and best practices for data security

Why join?
This is a chance to contribute to meaningful work while gaining valuable experience in a supportive, mission-led environment. If you're someone who enjoys solving problems, helping people, and working as part of a friendly team this could be the role for you.