IT First line Support

The post holder will be required to provide an efficient and confidential first line support across Spectrum for IT systems across different departments and to manage enquiries, effectively and efficiently for all modes of incoming communications.

This will include troubleshooting, pc/ laptop fault identification and rectification, and both remote and face to face support whilst ensuring the delivery of exceptional customer satisfaction and a personalised service.

The post holder will support the IT team with gathering of information, undertaking enquires as and when is necessary and providing advice to end users.

This role would support all IT software and hardware. It entails working with both internal and external users and suppliers. This role requires frequent use of VDU equipment.

Main duties of the job

To provide a professional first point of contact and support for IT systems across different departments and to, log, triage and manage enquiries, effectively and efficiently - for all modes of incoming communications.

About us

BE THE DIFFERENCE IN HEALTHCARE

Join our team

We're looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you!

• Access to NHS Pension
• Annual leave on your Birthday
• Refer a friend scheme
• Training and Development opportunities
• Flexible Working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave

We have an ambition to become a truly lived experience inclusive employer, changing how we approach staff experience and value personal stories our colleagues bring with them.

We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners.

Job responsibilities

For further information regarding the advertised vacancy, please see attached job description and person specification or contact

Person Specification Education and Training

• GCCE Maths and English (A-C or 4 - 9) or equivalent
• GCSE Computer Science (A-C or 4 - 9) or equivalent.

Knowledge and Experience

• Experience working as part of a team
• Good administration and organisation skills.
• Basic IM&T knowledge
• Experience in IT

Skills and Abilities

• Ability to communicate confidently and effectively
• The ability to work under pressure and maintain professionalism.
• Ability to plan, organise and prioritise work
• Being able to communicate with end users at a non-technical level

Personal Qualities

• Interest in IT and Technology.
• Non-judgmental attitude treating others with courtesy and respect at all times
• Committed to own and supporting others CPD
• A self motivated and proactive approach

Other Requirements

• Flexible in approach to tasks un-dertaken displaying resilience to sometimes challenging situations
• Flexibility with office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.