IT DESK ANALYST x2

Our client is seeking to complement its existing IT team with the addition of TWO SUPPORT DESK ANALYSTS.

You will be an IT Service Desk analyst, with a positive approach and a 'can-do' attitude. You will need to be flexible and adaptable to the needs of the business, the chairman , and stakeholders . Ability to react quickly , as necessary, to resolve IT-related issues, in multiple locations including on occasion the Chairman's private jet.

This is a unique opportunity that will enable you to progress your career within a dynamic, forward-thinking, and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.

Responsibilities

• 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites
• Installation of new hardware and software
• Troubleshooting issues / answering queries to successful resolution
• User management - accounts, permissions, distribution lists

Experience and qualifications

• Essential
• Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation
• Previous experience supporting users by telephone and ticketing system
• Three A- or five AS-levels / City and Guilds diploma / NVQ level 3 / or equivalent

• Beneficial
• Minimum of 18 months' commercial experience
• Previous experience supporting more than one company/division
• Previous support experience for a recruitment agency
• HND / DipHE / NVQ level 4 / degree with honours / or equivalent

Skills and competency

• Essential
• Support of Microsoft Office 2010 or greater, Windows 7 or greater
• Familiarity with the internals of a PC/laptop
• Ability to diagnose various desktop and laptop issues, including operating system, TCP/IP networking, hardware component failure/intermittent issues
• Ability to follow instructions or procedures, and check own work
• Comfortable working independently and with others

• Beneficial
• Experience supporting Active Directory
• Support of Microsoft Office 2016, Visio, Windows 10
• Experience with Office 365
• Support of Android and iPhone phones, Android and iPad tablets, and Macs
• Experience with automated build and deployment tools
• Knowledge of Windows Server 2008 and 2012
• Ability to estimate task duration and communicate progress

PLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER OPPORTUNITY.