IT Configuration Manager

IT Configuration Manager

Leeds, West Yorkshire (Hybrid Working - 3 days per week on-site)

Excellent Benefits Package

An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment.

As an IT Configuration Manager, you'll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You'll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives.

This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment.

IT Configuration Manager - Key Requirements:

• Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations
• Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management
• Experience defining and embedding Configuration Management policies, procedures, and governance frameworks
• Excellent communication and stakeholder management skills, with the ability to lead discussions across technical and business functions
• Proven experience managing third-party suppliers and ensuring delivery against agreed standards
• Strong focus on data integrity, compliance, and operational performance
• Ability to balance strategic oversight with practical, hands-on problem-solving
• Flexible and adaptable mindset, able to operate effectively in dynamic environments

IT Configuration Manager - Benefits:

• Performance-related bonus
• Car allowance (circa £5k)
• Enhanced pension contribution
• 25+ days annual leave
• Private healthcare
• Free on-site parking

If you're an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.