IT Client Services Specialist

Job Title: IT Client Services Specialist

Location: Zurich/Effretikon

Duration: ASAP Until end of March 2026 (with potential of internalisation/Extension)

Work Model: Hybrid

About the Role

We are seeking a proactive and customer-focused IT Client Services Specialist to join our team in Zurich/Effretikon. In this role, you will be the first point of contact for IT support, ensuring smooth and efficient resolution of technical issues while delivering exceptional service to end users. This is a unique opportunity to work in a global environment, including potential travel to support prestigious events such as Art Basel.

Key Responsibilities Customer Support & Service Delivery

• Serve as the first/second-level support for IT-related issues via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and peripherals.
• Log, categorize, and escalate incidents and service requests as needed.
• Provide support for onboarding/offboarding processes, including hardware provisioning.
• Support AV and collaboration technologies in meeting rooms (onsite and remote).
• Deliver user training and guidance to ensure efficient use of workplace systems.
• Maintain accurate documentation and contribute to the internal knowledge base.
• Ensure hardware availability and manage IT assets effectively.
• Configure, deploy, and maintain client devices (Windows/macOS).
• Install, update, and troubleshoot software and operating systems.
• Collaborate with cross-functional IT teams to ensure infrastructure cohesion.
• Maintain documentation of configurations and troubleshooting procedures.
• Ensure client systems meet security and compliance standards.
• Contribute to IT projects, including deployment and migration planning.

Skills & Qualifications

• Proven experience in IT support or client services.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service orientation.
• Familiarity with ServiceNow or similar ticketing systems.
• Fluent in English; German is a strong advantage.
• Experience with device management, asset tracking, and system administration.
• Knowledge of Windows OS, macOS, and mobile platforms.

What's in It for You

• Be part of a global organization known for delivering world-class events.
• Enjoy a hybrid work environment that supports flexibility and work-life balance.
• Grow your career in a dynamic and collaborative IT team with opportunities for development and advancement.

Job Title: IT Client Services Specialist

Location: Zürich, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.