IT Change Manager

IT Change Manager

Location: Cheltenham, UK (Hybrid working)

Benefits: 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.

Role Overview:

Are you ready to lead global IT change initiatives in a dynamic and collaborative environment? We are seeking a Group IT Change Manager to design, implement, and lead a global Change Management process aligned with ITIL best practices. Reporting to the Head of Service Operations, you will play a pivotal role in ensuring change processes are efficient, compliant, and continuously improving across a global IT landscape.

Your objectives and responsibilities will focus on

• Owning and leading the global Change Management process, ensuring it is fit for purpose and operational.
• Chairing CAB meetings, making timely decisions on normal and emergency changes.
• Defining and reporting on KPIs and metrics to measure process effectiveness.
• Driving continual improvement, enhancing process efficiency and effectiveness.
• Collaborating with IT partners to manage third-party changes effectively.
• Conducting change reviews to capture lessons learned and ensure follow-up actions.
• Integrating with other ITSM processes, such as Incident and Problem Management.
• Providing documentation and training to support governance and compliance.
• Managing stakeholders across multiple functions and geographies.
• Ensuring global compliance with Change Management policies and procedures.

Your previous experience is likely to include

• Proven experience in developing and leading ITIL-based Change Management processes.
• Acting as Change Authority in large, geographically dispersed organisations.
• Leading process improvement initiatives and driving conformity to standards.
• Managing complex stakeholder relationships and cross-functional initiatives.
• Delivering training, documentation, and consultation to support process adoption.
• Conducting change reviews and implementing lessons learned.
• Familiarity with Incident and Problem Management and their integration with Change Management.

To be successful in this role you will

• Demonstrate Company Core Values at all times
• Hold an ITIL Intermediate qualification or equivalent experience.
• Be a self-starter with strong organisational and proactive problem-solving skills.
• Communicate effectively at all levels, simplifying complex technical issues.
• Demonstrate strong analytical skills and a customer-focused mindset.
• Be confident in challenging constructively and supporting others to do the same.
• Have experience with Change Management tools and software.
• Be adaptable, collaborative, and capable of managing global processes across time zones.
• Bring a passion for innovation and continuous improvement in Change Management.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping, and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer, and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With customers in 165 countries, we provide solutions behind many daily life items, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions, and inspires us everywhere we operate. We support our colleagues to make their difference for each other, customers, communities, suppliers, our planet, and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working, and excellent benefits including 27 days holiday (before bank holidays), 3 days paid volunteering leave, private healthcare, enhanced pension, life assurance, optional Share Ownership Plan, free onsite parking, flexible benefits, and access to a discounts portal. We also offer additional support through our Everyone is Included Group Inclusion Plan.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable cultures where everyone can be themselves and achieve their full potential. We value supportive teams and strong relationships where everyone's contribution is recognized across social and cultural backgrounds, ages, genders, abilities, neurodiversity, sexual orientations, religious beliefs, and more.

We consider requests for flexible working and provide additional benefits such as gender-neutral parental leave, paid caregiver leave, support for pregnancy loss or domestic abuse, menopause-friendly policies, and more. Learn more at .

We are a Disability Confident Committed Employer. If you wish to apply through this scheme, please select this option in our application form or notify our recruitment partners.