IT Change & Problem Lead - Build Stable, Efficient IT

A leading housing association is seeking an IT Change and Problem Lead to manage IT changes and improve service reliability in Basingstoke. This key role involves managing the change process, conducting root cause analysis for problems, and working closely with stakeholders to minimize risks. The ideal candidate will have strong ITIL-aligned change management experience, proven ownership in processes, and analytical skills. This position offers great benefits including 25 days holiday, matched pension scheme, and flexible working options.