IT & Security Lead

A DVANCE AI i s an exciting new technology-basedSaaS company in the pharmaceutical service sector. Our core service has beendeveloped in collaboration with IBM, the original innovators in ArtificialIntelligence (AI) and still one of the world's leaders in continuallydeveloping this technology

ADVANCE AI provides pharma leaders everydayvisibility of the quality of the conversations taking place between their field-based teams and Health Care Professionals (HCPs).

We now have an exciting opportunity to join arapid growth company that is significantly changing the way pharmaceuticalcompanies collect and analyse field insights, quantifying and benchmarkingfield execution quality in real time. Although our Head Officeis based in Cambridgeshire, UK, this role is fully remote and involvescollaborating full-time with a global team that is committed, high achieving,and fun to work with.

Why Join Us?

• Innovative Environment: Work at the forefront of AI and pharma, collaborating with a global, high-achieving team.
• Remote Flexibility: Fully remote role, open to candidates across the UK.
• Growth Opportunity: Be part of a company in rapid expansion, with real impact on our IT and security strategy.

What You'll Do

The IT & Security Lead is responsible for the day-to-day operation and support of our internal IT Business Systems and Security Controls leading the operational delivery of IT services globally.

The role works closely with the head of Security and Compliance to execute IT and Security controls to support SOC 2 and ISO certification activities and assist with customer security and compliance due diligence.

• Lead and deliver day-to-day IT operations and support for internal business systems. Act as the primary point of contact for internal IT support requests and incidents.
• Own and manage internal business systems and hardware, execute joiner, mover, and leaver processes to ensure timely and appropriate access.
• Maintain accurate asset inventories.
• Ensure systems are configured in line with approved standards, baselines, and documented procedures. Operate and maintain security controls relating to access management, device management, and system configuration. Apply baseline security configurations and enforce access control policies. Support vulnerability remediation and operational security improvements under change management processes.
• Collect, maintain, and provide audit evidence relating to IT operations, access management, and asset management. Support internal and external audits, including responding to audit requests and participating in control walkthroughs. Track and support remediation actions arising from audits, risk assessments, or compliance reviews.
• Support customer security and compliance due diligence questionnaires and assurance requests. Provide accurate and timely information relating to IT operations and security controls.

About You

We are looking for candidates who have:

• Experience in IT operations, technical support, or systems administration.
• Hands on administration of Microsoft365 and Entra ID (Azure AD).
• Strong understanding of identity and access management, device management, and security baselines.
• Familiarity with audit evidence collection and compliance support.
• Solid grasp of cybersecurity and data protection (e.g., GDPR, ISO 27001).
• Experience supporting SOC 2 or similar frameworks, or relevant certifications (ISO 27001, Cyber Essentials, Microsoft).
• Experience in SaaS or regulated environments and familiarity with ITSM and change management processes would also be desirable.

We offer a competitive salary and benefits package and a great team to work with so if you think you have the drive, enthusiasm and commitment to help us grow our exciting organisation then we would love to hear from you!

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