IT & AV Support Specialist

Overview

Birkbeck, University of London, is seeking an IT & AV Support Specialist to join the Information Services team providing a high-quality, responsive support service to all University staff and students.

Responsibilities

• Provide front-line support for the deployment, maintenance and use of all computers and classroom-based equipment at the University.
• Deliver a high-quality, customer-focused service for students, academic and teaching staff, and professional services staff throughout the year.
• Offer second-line IT support and work with specialist technical teams to provide solutions to users from diverse backgrounds in demanding environments.

Qualifications

• Solid and demonstrable understanding of MS Windows and Networking (gained in a corporate environment).
• Experience in providing second-line support and working with specialist technical teams.
• Experience with audio-visual equipment in a classroom environment; experience in higher education is an advantage.

Contract and Salary

• Permanent contract, full-time (35 hours per week).
• Salary: £34,827 rising to £38,981 per year.
• Rotas: Monday to Friday 8:00-16:00 or 13:00-21:00; additional times or weekends with notice.

Additional Information

• Application: Submit an application for consideration. Closing date: Tuesday 30 September 2025; interview date: Thursday 16 October 2025.
• Enquiries: IT and AV Support Manager - please contact via the recruitment portal or email as indicated in the job posting (no links shown here).
• Benefits and location: Competitive salary and pension, 31 days paid leave, flexible working arrangements, located in the heart of Bloomsbury, London.
• Equal opportunity: The College welcomes applicants from all sections of the community and supports diversity initiatives.

For more information about the role, please contact the IT and AV Support Manager. We operate a formal application process through the online system.