IT & AV Support Specialist - part time

Overview

Birkbeck, University of London, is seeking a part-time IT & AV Support Specialist to join the Information Services team, providing a high-quality, responsive support service to all University staff and students.

Our IT support specialists deliver front-line support for the deployment, maintenance and use of all computers and classroom-based equipment at the University. The team provides a high-quality, customer-focused service for all students, academic and teaching staff in the Faculties, and professional services staff throughout the year.

Responsibilities

• Provide front-line and second-line IT and AV support, delivering solutions to users in a diverse, demanding environment.
• Assist with deployment, maintenance and use of computers and classroom-based equipment.
• Work with specialist technical teams to resolve issues and deliver first-time fixes where possible.
• Support audio-visual equipment in classroom environments and contribute to higher education initiatives.

Qualifications and Skills

• Solid and demonstrable understanding of MS Windows and Networking (gained in a corporate environment) is essential.
• Experience of providing second-line support and working with specialist technical teams.
• Experience with AV equipment in an educational setting is advantageous.

Salary, Benefits and Contract

Salary: £17,413 rising to £19,490 per year, part-time 0.5 FTE (17.5 hours per week). FTE salary range £34,827 to £38,981 per year. Grade 5 on the London Pay Scale with a consolidated London Weighting Allowance.

Benefits of working at Birkbeck include a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, and generous HE sector benefits.

Contract: Permanent contract, part-time (17.5 hours per week), Monday to Friday, 3.30pm-7.00pm and 5.00pm-8.30pm (term time). Closing date: Tuesday 30 September 2025. Interview date: Friday 17 October 2025.

Enquiries

If you would like to know more about the role, please contact Angela Ng, IT and AV Support Manager, at . If you have difficulty using the recruitment portal, please contact with your name and the job reference number. Only formal applications through the online system will be considered.

We welcome applicants from all sections of the community The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.