IT Airport Engineer - Newcastle Airport

Airport Engineer - Newcastle Airport

About the role: Working as an IT Airport Engineer you'll provide and maintain continuity of service for all components of the airport passenger processing system and resolve a range of technical issues which may occur.

Key Accountabilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to customer incidents and service requests assigned by the Global Service Desk / Line Manager. Troubleshoot and resolve within SLA. Airline host and connectivity issues.
• Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk as required. Updating call details in a timely manner.
• Escalate any issues relating to incident resolution in a timely manner to ensure that customer SLAs can still be met.
• Identify any spares required and advise the Global Service Desk / line manager accordingly to ensure that the customer incident can be updated.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

What You Need

• Experience of Airline / Airport industry and knowledge of airport operations
• Computer knowledge / understanding of operating systems, Microsoft Desktop software (Windows 2010, 2016), practical working knowledge of Network Architecture and IT hardware connectivity.
• Self-motivated with a willingness to learn and adapt to any new change or situation. Able to work alone unsupervised.
• Good verbal and written communication skills, English.
• Excellent customer service skills.
• Full UK driving licence and own vehicle
• 5 Years working history which can be referenced for airside clearance checks.

Physical Requirements

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Work Details

• Schedule: 3 on 3 off shift pattern from 06:00-18:00
• Location: Airport-based Onsite Newcastle Airport

What we will offer

Salary: We offer £23,809.50 per annum + £160 shift allowance per month + £20 on-call rate

• Perkbox discounts
• ESP Learning: Access to IT certifications like CompTIA, CCNA, ITIL, and Microsoft - with a clear promotional path tied to your learning and development.

Who are we

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Join a team that prioritizes excellence-our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.

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