Ireland Operation and Pricing Key Account Manager

Location: Shannon, County Clare, Ireland

YOUR ROLE

Air Operations team in Shannon is looking for a Pricing & Key Account Manager. In this role, you will support key customer accounts by managing pricing activities, coordinating operations, monitoring KPIs, and maintaining strong customer relationships. This is a Monday to Friday role.

WHAT ARE YOU GOING TO DO?

• Prepare and submit competitive quotations for ad hoc multimodal shipment opportunities using our pricing portal, working closely with regional pricing teams to secure the best rates.
• Build and maintain strong customer relationships, ensuring project requirements and target rates are achieved.
• Coordinate shipments with origin and destination teams to ensure smooth operational execution across Air and Ocean Freight services.
• Manage the agreed operational scope between CEVA and the customer, ensuring service expectations are consistently met.
• Monitor and report on key performance indicators (KPIs), preparing MBR, QBR and YBR reports for customers and internal stakeholders.
• Ensure all shipments are billed accurately and within agreed timelines.
• Create, maintain and distribute Standard Operating Procedures (SOPs), ensuring they are up to date and followed by operational teams.
• Support additional customer accounts and projects as required, providing high levels of service and operational excellence.

WHAT ARE WE LOOKING FOR?

We are looking for a customer focused logistics professional with experience in freight forwarding, account management, and pricing. Required skills include strong analytical abilities, excellent attention to detail, advanced Excel capabilities, and a solid understanding of Air and Ocean Freight operations. Candidates should be highly organized, able to manage multiple priorities, and confident working independently. Strong communication, relationship building skills, a proactive mindset, and a passion for delivering exceptional service are essential.

WHAT DO WE HAVE TO OFFER?

We offer a competitive benefits package that includes annual leave entitlement with an attractive holiday buy scheme, pension and life assurance, and access to an employee benefits platform providing discounts on gym memberships and vouchers for a range of retail, travel, and hospitality brands.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.