IoT Technical Support Lead - Incident & Reliability

Ei Electronics GmbH in Shannon, Co. Clare is seeking a Technical Support Team Lead to oversee end-to-end support for connected home products. The role focuses on ensuring high product reliability and customer satisfaction through effective incident management and process improvement.

The ideal candidate should have a strong technical background in IoT systems and experience in technical support operations. This hands-on leadership position involves collaboration with engineering and product management to drive continuous improvement.