Intraday WFM Planner I - Scheduling & Optimization

Teleperformance is seeking a Scheduling/Real Time Analyst based in Dublin, Ireland. The candidate will be responsible for adopting global scheduling guidelines, ensuring real-time adherence, and monitoring contact volumes. Ideal candidates should have over 3 years experience in workforce management, specifically handling over 500 FTEs. Proficiency in WFM tools and advanced Excel skills are crucial for success. This role offers an opportunity to work with diverse stakeholders and drive improvements in scheduling operations.