Internal Sales Support - Steel

Our client is continuing their journey of expanding and diversifying their business and are seeking a proactive and detail-oriented individual to join their team as a Site Sales Support Specialist. This role will be instrumental in providing essential administrative and operational support to their site sales manager, ensuring the smooth execution of sales processes and exceptional customer service. The ideal candidate will possess strong organisational skills, effective communication abilities, and a collaborative mindset to work closely with sales representatives and contribute to the achievement of sales targets.

Key Responsibilities

Sales Order Processing: Assist in the processing of sales orders, ensuring accuracy, completeness, and adherence to company policies and procedures.

Coordinate with internal departments, including logistics and finance, to facilitate order fulfilment and invoicing processes.

Track order statuses, resolve order-related issues, and communicate updates to customers and sales representatives.

Market Insight: Stay informed about market trends, industry developments, and competitor activities to provide valuable insights to the sales team.

Assist in market research and analysis to identify potential opportunities and threats, informing strategic decision-making and sales strategies.

Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process.

Handle customer complaints and escalations in a professional and timely manner, working to achieve positive outcomes and maintain customer loyalty.

Customer Engagement: Engage with customers proactively to understand their needs, preferences, and feedback, fostering strong relationships and loyalty.

Assist in the development and execution of customer engagement initiatives, such as surveys, feedback mechanisms, and loyalty programs.

Qualifications & Skills

• Prior experience in sales support, customer service, or related roles is advantageous.
• Steel knowledge is a distinct advantage.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with CRM software is desirable.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

What we Offer

• Appropriate salary package
• Permanent Role
• Pension Contributions
• Opportunities for career growth and development