Internal Sales / Customer Service Coordinator

Internal Sales / Customer Service Coordinator

Ashford, Kent

Location: Based in Ashford, Kent (office based)

Are you highly organised, customer-focused, and able to juggle multiple priorities? We are looking for a proactive Internal Sales / Customer Service Coordinator to join our friendly team at our manufacturing facility in Ashford, Kent.

This is an exciting opportunity to play a key role in ensuring customer orders are delivered accurately, on time, and within budget. Working closely with our Sales, Manufacturing and Installation teams, you'll be at the heart of coordinating projects from order through to completion.

KEY RESPONSIBILITIES

• Coordinate customer orders to ensure they are completed accurately and on schedule.
• Act as the main point of contact for customers and our in-house Installation Team.
• Liaise with the Sales Team regarding specification changes and order updates.
• Work closely with the Manufacturing Team to ensure smooth production planning.
• Cost-check orders upon receipt.
• Respond to customer enquiries professionally and efficiently.
• Schedule maintenance visits and support ongoing customer relationships.
• Maintain accurate records using Microsoft Office and company databases.

ABOUT YOU

We're looking for someone who is organised, adaptable and enjoys working in a fast-paced environment. Previous experience in manufacturing, construction, glazing or blinds would be beneficial but is not essential, as full product training will be provided.

You will ideally have:

• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• A professional and friendly telephone manner.
• Good numeracy and attention to detail.
• Experience using Microsoft Office and databases.
• The ability to prioritise a busy workload and remain calm under pressure.
• A technical aptitude and the ability to interpret drawings or visualise products from plans (desirable).

WHAT WE OFFER

• Full product training.
• A supportive and friendly team environment.
• The opportunity to develop your skills within a successful and growing business.
• A varied and rewarding role where no two days are the same.

BENEFITS

• Working hours are 8.30am to 5.00pm Monday to Friday.
• Non-contributory 8% pension scheme.
• Up to 6 weeks' paid holiday.
• Generous staff discount for employees and relatives.
• Salary £20,000 - £25,000 (subject to experience).
• Free on site parking