Internal - Installation Technician (FTTH Maintenance) Newcastle

POSITION STATEMENT

Installations Technician is accountable and responsible for all the installations daily activities, this includes time management, assignments, quality assurance, effectiveness, ensure all teams comply with the Britelink installation standards, daily reporting and reporting on escalations of non-compliance by the installation technicians.'

KEY RESPONSIBILITIES

• All installations must be compliant with Installation specification and standard.
• FNO sign off sheet to be completed.
• Ensure no damage is caused to a client's property.
• Clean the debris from hole drills
• Timely attendance to appointments by one customer and location
• Should you have two bookings for the same time, contact the clients and make alternative arrangements.
• Job cards must be submitted after every installation
• Job cards must be accurate and complete.
• The file is updated daily, and the weekly report is submitted.
• Liaise with Clients regarding the installation details (Aesthetics, route, and positioning of ONT)
• Assistant must be effectively supervised and utilize the Stock warehouse, regarding stock requirements/returns & transfers.
• coordinator, regarding Scheduled time, addresses etc.
• planning team regarding pre-planned routes for the installation
• maintenance regarding the required maintenance on an installation.
• Communicate health & safety incidents and accidents.

KEY COMPETENCIES

• Problem solving skill
• Interpersonal skills
• Decision making skills
• Time management skills
• Team Management skills
• People management skills
• Communication skills
• Assertiveness
• Ability to work in high pace rapidly changing environment
• Ability to handle pressure
• Multi-tasking
• Excellent coordination skills

QUALIFICATION & EXPERIENCE

• Grade 12 or equivalent qualification
• Certificate or diploma in business administration will be
• advantageous
• At least 3 years in call centre or customer relations
• environment
• MS Office, Excel skills, Word, Email and internet