Intern Service Level Manager

The desire to contribute to a digital world where the human remains at the center of Globaz, a unique IT company. We offer you the opportunity to be part of the smooth functioning of the Swiss company through critical missions, in a flexible working environment with annualized hours and an Agile method. Many other benefits are also available such as the possibility of remote work, a program X, facilities for public transport for private and professional use, health benefits, or a majority employer contribution. Do you wish to join our talents? We are looking for a Service Level Manager Trainee.Your mission:As a Service Level Manager intern, you support the IT teams in managing and monitoring services, ensuring the quality of service delivered to clients, and contributing to the continuous improvement of IT service management processes. Responsibilities:- Maintaining IT services (Hosting, Managed Services, Cybersecurity, Modern Governance)- Managing service sheets, standards, version control, etc.- Supporting the Service Desk and L1 support teams- Monitoring service requests and projects- Assisting in the management of service requests and projects- Updating and maintaining the SLA/KPI dashboards and analyzing the continuous improvement of services- Contributing to process improvement initiatives (processes, tools, and automation (RPA/AI Your profile:- Bachelor's degree or higher (management or IT preferred)- Good understanding of service quality and client satisfaction- Rigor, analytical mindset, and attention to detail- Strong writing skills and ability to synthesize information- Autonomy, curiosity, and proactivityOur offer:- Duration: 1 year- Activity rate: 100% - Location: Le NoirmontYour application:Show us your passion by sending your application via JobUp, accompanied by a cover letter clearly indicating your motivation. jidcee8951aen jit0207aen jpiy26aen