Interim Operations Director: Transformation & Mortgage Ops

Russam Gms is partnering with a progressive UK retail bank undergoing transformation and revenue growth. The Interim Operations Director will lead a large operational team, driving transformation and a major re-platforming of mortgage operations, with a focus on improving customer experience and journey.

You will balance hands-on people management with strategic direction, aligning daily activities with the overall change plan and securing buy-in from the wider business.