Integrated Urgent Care Triage Nurse

Mynd nôl Norfolk Community Health and Care NHS Trust Integrated Urgent Care Triage Nurse

The closing date is 12 October 2025

It is expected to be 12h shifts (8am-8pm), and we encourage positive work-life balanceTo triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.

To communicate regularly with patients and/or their carers, triaging clinical concerns and presentations as they arise and liaising with clinicians across the system, working in an integrated partnership.

To have awareness of the several integrated services demand and capacity across the system by developing knowledge and skills in SystmOne ledger management with the ability to highlight areas of escalation that could affect capacity.

This is predominantly a non-patient facing role but with regular opportunities to maintain clinical competencies.

Main duties of the job

To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.

To document triage notes in order that the patient's record is complete and for audit purposes.

To escalate concerns when appropriate by liaising with the clinical teams in the community and the integrated team.

To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW) .

To work within the integrated team to prevent unnecessary admission to hospital utilising all available pathways.

About us

Find out more about working for our organisation here:

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Do you enjoy urgent care, are you passionate about patient experience?

We have a fantastic opportunity for you to join our integrated urgent triage team. This role will be part of Urgent Community Response, as a triage nurse for that cohort of patients.

Community Virtual ward (CVW), both to triage and monitor patients remotely, liaising with our CVW teams out and about. And Norfolk & Waveney Unscheduled Care Coordination Hub (UCCH), which is developing into the system Single Point of Access for our health system.

You'd be joining initially one of the services, and building your skills to enable within all services, in time.

The role will be based in a modern open-space office with a multi-organisational integrated team (Paramedics, GPS, nurses, social workers, support staff, call handlers).

It is expected to be 12h shifts (8am-8pm), and we encourage positive work-life balance

Job responsibilities

Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.

Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.

Liaise with GPs, Social services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.

Have the ability to use the remote monitoring facility for Virtual Ward patients, understanding escalation points and when further clinical support is required.

Be accountable for work delegated to others within the team.

Ensure that Cleo, SystmOne (or other patient records used by the Service) inputting is completed on a daily basis.

Will be exposed to bodily fluids, infected material, blood products, therefore must utilise universal precautions and adhere to infection control policies.

Process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.

To support clinical activity in Virtual Ward Hub and be competent in all aspects of that hub, interchanging role with the VW Triage Nurse when/if the activity increased in that service.

To be responsible for clinical activity in UCCH and be competent in all aspects of that hub, within scope of practice.

To be responsible for clinical activity passed by the NCHC SPoC as 2h-UCR and be competence in all aspects of UCR Triaging and allocation, within scope of practice.

Person Specification

• oRegistered Adult Nurse Qualification,
• oDiploma, BSc or higher,
• oCurrent NMC registration,
• oEvidence of continuing professional development

Experience

• oExperience in of working within a multidisciplinary team,
• oExperience of working with patients with multiple pathologies and delivering care plans to meet their needs,
• oExperience of working within a community setting,
• oKnowledge of SystmOne,
• oExperience of working within an acute or pre-hospital setting.

Skills, Abilities, and Knowledge

• oHighly motivated
• oAble to provide high standards of care
• oTact & Diplomacy
• oEmpathy & sensitivity
• oAbility to use own initiative
• oGood observational & reporting skills
• oAbility to manage stressful situations
• oConcentrate when undertaking patient care & inputting data/patient records
• oGood interpersonal skills
• oA team player
• oWork flexibly to accommodate patient/ service needs
• oClinical Triage training

Communication

• oAble to communicate effectively in written and verbal English language

Personal and People Development

• oEvidence of relevant experience and development
• Support other staff

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

• oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
• oEnthusiastic and able to work under pressure

Other

• oBe able to kneel, bend and stoop and work in cramped environments
• oAble to manoeuvre limbs of up to 5kg - 6kg.
• oAble to manoeuvre patients using handling aids
• oMust have full UK driving licence and have access to a vehicle
• oBe able to make own travel arrangements to patients, clinics, base and meetings as required.
• oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
• oThis is a 12h a day, 7 day a week service and some weekend working will be expected. Hours of service delivery, 08:00-20:00

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk Community Health and Care NHS Trust

£31,049 to £37,796 a yearper annum pro rata