Integrated Diabetes Admin Assistant

Job overview

An exciting opportunity has arisen within the Diabetes & Endocrinology Directorate to join our administrative team. The role supports services across East Lancashire Hospitals NHS Trust sites, primarily Barbara Castle Way, Accrington PALS, and Royal Blackburn Hospital, with cross site working required.

We are seeking a motivated and enthusiastic individual who can work independently and as part of a team, with excellent attention to detail, strong organisational skills, and a commitment to confidentiality and high quality customer care.

The post holder will provide comprehensive administrative support, including managing referrals, booking and cancelling appointments, maintaining waiting lists, supporting clinic coordination, and updating patient records using systems such as Cerner and EMIS. This is a key role supporting clinical teams and service delivery, ensuring efficient patient pathways and high quality care.

Main duties of the job

The post holder will provide comprehensive administrative support to the Diabetes & Endocrinology Service, including managing referrals, booking and rescheduling appointments, maintaining accurate and up to date waiting lists, and supporting clinic coordination across multiple sites. Duties will include updating patient records on systems such as Cerner and EMIS, preparing clinic lists, responding to patient and GP enquiries, and ensuring effective communication across multidisciplinary teams. The role also involves supporting clinical staff by undertaking key administrative tasks, organising meetings and taking minutes, monitoring stock, and contributing to the smooth day to day running of the service. The post holder will be expected to prioritise workload effectively, maintain strict confidentiality, and undertake additional ad hoc duties as required to meet the service's changing needs.

Working for our organisation

The Diabetes & Endocrinology Directorate is focused on delivering safe, personal, and effective care to our patients and population, fostering an ethos of continuous improvement across all services. We have a large ongoing programme of work, and this role will be crucial in supporting team members with project and programme management.

As a Trust, we are committed to:

• Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
• Real equality of opportunity.
• Continual development and learning for staff.
• Achieving a work life balance.

We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.

The Trust is accredited as a disability confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.

Detailed job description and main responsibilities

The post holder will be an integral member of the administrative team, contributing to the effective and efficient running of the service through a proactive and flexible approach. They will be expected to work across multiple sites, adapting to changing service demands and supporting the wider team to maintain continuity of service delivery. The role requires a high level of organisation, accuracy, and accountability, with the ability to manage competing priorities in a fast paced environment.

The successful candidate will develop and maintain effective working relationships with administrative and clinical colleagues, contributing positively to team working and supporting service improvement initiatives. They will demonstrate professionalism at all times, ensuring excellent standards of customer care and communication, while upholding confidentiality and information governance requirements. The role also supports the use of data and information to contribute to service monitoring, performance, and ongoing development, ensuring the service continues to meet organisational standards and patient needs.

Person specification All

• Recognised educational standards i.e., GCSE 'O' Level Grade A - C, 4 - 9 or equivalent / similar level alternative qualifications in English Language and Math's
• Previous experience of EMIS, Cerner & other department / trust systems
• Proficient in the use of Microsoft Office, especially Excel, Word, and Outlook
• Able to travel between ELHT sites
• Willingness to learn new systems and processes
• Ability to work independently and under pressure, prioritising work to meet deadlines
• Experience in meeting planning and minute taking
• RSA 2 Typing or equivalent standard - advanced keyboard skills
• Must be able to multitask whilst working in a busy office environment and dealing with frequent interruptions
• Referral to booking experience
• Knowledge of Data Protection and Caldicott guideline
• Awareness of Equal Opportunity issues
• Equivalent experience in a similar role
• Winscribe digital dictation system or similar
• ECDL/CLAIT or equivalent / similar alternative quals or IT experience

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust.

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro rata. For posts on Agenda for Change pay scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act 2006 the offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone or email write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Name Nicola Stead
Job title Service Manager
Email address
Telephone number

In my absence, please contact
Natalie Brookman - Admin Manager
Email:

If you have problems applying, contact

Address Employment Services
East Lancashire Hospitals NHS Trust
Telephone