Insurance Renewals Advisor

Insurance Renewals Advisor - Glasgow - Up to £30,000

Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does.

This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK. You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.

Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based

What you'll be doing

• Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
• Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
• Planning and processing your own workload - and supporting the wider team with theirs
• Building effective relationships with customers and colleagues alike
• Contributing ideas to improve team systems, processes and ways of working
• Keeping your product knowledge and CPD up to date
• Acting as an active, positive part of the team in hitting service, renewal and admin goals
• Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles

What they're looking for

• Experience in insurance customer service, renewals or a similar role
• A genuine customer-first approach - honest, clear and straightforward in everything you do
• Results-driven and self-motivated, with strong organisational and time management skills
• A strong communicator - both written and verbal
• A team player who leads by example
• IT literate and comfortable managing your own workload efficiently

Why this role?

• A specialist, well-established insurer with a strong presence across seven UK locations
• A role with real variety - no two days the same
• A team culture built around integrity, fairness and doing right by the customer
• Ongoing CPD support to keep your knowledge sharp and your career moving
• The chance to be part of a business that genuinely values the people in it

We are an equal opportunities employer and we never charge candidates a fee for our services.