Institutional Client Services, Associate (LON)

Institutional Client Services, Associate (LON)

Alchelyst is a client solutions and infrastructure partner for private markets asset managers. Purpose-built for the expanding demands and sophistication of global private markets, the firm offers a comprehensive managed service offering that can support GPs, private wealth funds and investors. Alchelyst has offices in the US, Ireland, UK, Luxembourg and India.

Alchelyst is seeking a driven individual to join the Global Client Service Group to provide ongoing client service in EMEA. The primary focus of this individual will be supporting our Institutional clients & sales teams directly.

Key Responsibilities:

• Regional contact for Institutional clients, including client service, co-mingled fund onboarding and client driven initiatives
• Close coordination and accountability to Institutional Investor Services team that oversees onboarding globally. Focus on providing on the ground client support in EMEA while also maintaining strong connectivity with global team and leveraging their expertise and institutional knowledge (e.g., information sharing, best practices)
• Partner closely with, and accountable to, Institutional EMEA Sales team
• Coordinate across multiple groups globally within the firm to ensure uniform, proactive, timely, professional, and accurate prospect and client interactions

Client Service

• Act as EMEA central liaison for Institutional client enquiries on existing investments and products, maintain 3rd party service provider relationships (Legal, Fund Administrators, Consultants) and build relationships with internal and external stakeholders to formulate appropriate response on a timely basis
• Build relationships with existing clients and provide exceptional level of client experience
• Update Salesforce records and meeting notes on client interaction
• Curate distribution lists in conjunction with senior sales, DDE and Marketing for relevant client events e.g. Annual Meetings, webcasts

Post-onboarding

• Manage subscription and redemption process for perpetual funds including coordination and oversight of 3rd party service providers to ensure client obligations are met and that cross-party processes are functioning as expected
• Maintain onboarding pipeline tracking and internal reporting
• Liaise with COO and Product teams to ensure accurate and timely publication of NAV/valuation and recurring reporting for all relevant funds
• Respond to ad-hoc requests across a variety of Apollo products, including custom reporting requests

Qualifications & Experience

• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• 3+ years of prior experience in a client services role at an alternative asset management firm or investment/private bank
• Self-motivated and resourceful; able to multi-task and focus on delivering results
• Client-centric mindset
• Ability to operate as a team player - energetic, enthusiastic and personable
• High quality written and verbal communication skills
• Excellent attention to detail
• Strong communicator; personable, organized, and proactive with a positive attitude
• Strong interpersonal skills to support communication with internal and external counterparties
• Excels in a rigorous and fast-paced team-oriented work environment