Insights and Reward Partner

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service under the 'Total Care' brand, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

When you join the JLA family, you'll gain access to an extensive benefits package.

We care about our people and take your well-being seriously, offering tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a team of Mental Health First Aiders support you through life's challenges. We also provide up to 8 counselling sessions, available in-person or remotely.

Our onsite gym at head office and various gym membership discounts help you reach fitness goals. We support your financial security with life assurance, sick pay, a pension scheme, free parking, eye care vouchers, a cycle-to-work scheme, and staff discounts.

We promote a healthy work-life balance with 25 days of annual leave plus bank holidays, flexible working, and enhanced family leave policies. We invest in your success through career development, training, and recognition schemes. Through our 'Refer a Friend' scheme, you can earn up to £1,000 in bonuses.

The 'Total Care' package offers a rental model where customers pay a single monthly fee for new equipment and maintenance.

Role overview

The 'Insights & Reward Partner' plays a key role in the HR team and the wider business, managing people metrics and providing data insights to support performance and people strategies. You will shape HR processes, ensure policies and benefits are current, support the Rewards Strategy, and assist with onboarding and integration of new business acquisitions, including harmonising terms and conditions where appropriate.

Key tasks

• Manage HR KPIs, data, records, ensuring GDPR compliance.
• Deliver monthly HR dashboards with insights for decision-making.
• Prepare HR reports on a regular and ad-hoc basis for leadership.
• Ensure all employment contracts are signed and stored properly.
• Maintain up-to-date HR documentation and policies.
• Support external audits and compliance requirements.
• Oversee referencing, security vetting, and right-to-work checks.
• Manage exit processes and collate feedback for continuous improvement.
• Lead reward strategy development, benchmarking, and external trend analysis.
• Manage benefits in line with policies, including life assurance, pension, healthcare, and Employee Assistance Programme.
• Act as Super User for CIPHR HR system, ensuring full utilization and updates.
• Coordinate feeds/interfaces with Payroll for accurate employee payments.
• Maintain logs of HR collateral and policies, updating as needed.
• Provide HR guidance and support to the team.

Service Delivery

• Understand and promote service excellence within your role.
• Foster a culture of excellent customer service, ensuring consistency and quality.

Managing Risk

• Be aware of operational and regulatory risks affecting your role.
• Report any risks that could impact the business to your manager.

Managing Health & Safety

• Operate within the set compliance framework.

Criteria

Essential: Up-to-date HR legislation knowledge, IT proficiency (SharePoint, Excel, MS products), knowledge of CIPHR HR system, understanding of payroll systems, experience with job evaluation tools.

Desirable: Experience in a similar HR role within a multi-site organization, implementing reward strategies, advising leaders, and managing business acquisitions/harmonisations.

Attributes include attention to detail, organization, and ability to work under pressure.