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Insights & Outcomes Lead - Customer Experience & Change

Posted 15 days 7 hours ago by Capital One

Permanent

Full Time

Other

Nottinghamshire, Nottingham, United Kingdom, NG1 1

Job Description

Capital One in Nottingham is seeking an Insights and Outcomes Specialist to generate insights, identify change opportunities, and drive improvements in customer experience and operations. You will synthesize diverse data sources, collaborate with stakeholders, and lead thematic investigations to shape data-driven recommendations.

The role emphasises storytelling and robust evidence-based case development to support strategic decisions.

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