Insight Manager

Location: Central Manchester (Hybrid-first: minimum 2 days in the office)

Contract Type: Permanent

Working Pattern: Flexible (full-time 35 hours/week or part-time)

Salary: £32,001 - £36,000 per annum

MHM is a global leader in audience strategy for cultural, heritage, charity, and attractions sectors. For over 25 years, we've empowered clients to truly understand their audiences, turning deep data into sharp, actionable insights that drive real-world change. We believe in asking better questions and prioritising clarity, outcomes, and people. Here are some of our amazing clients and who you could be collaborating with in future

• Global Impact: Work on impactful projects with leading organisations worldwide.
• UK & International Travel: Get ready for an adventure! Working with our diverse clients including Saudi Arabia, Sweden, Australia, and the USA. You'll have the thrilling opportunity to immerse yourself in different cultures and expand your horizons, with occasional work in other UK locations or overseas, all by arrangement.
• Growth: Continuous learning and skill expansion are integrated into every project.
• Flexibility: Hybrid-first, outcome-focused work with 25 days holiday (plus purchase scheme), pension, and flexible hours.
• Belonging: A collaborative, kind, and inclusive agency environment with company socials and cultural access - free Museums Association pass!
• Recognition: Uncapped profit-related bonus, referral rewards, clear progression, and annual pay reviews.

As an Insight Manager , you'll deliver actionable insight for our clients. You'll work collaboratively as part of multiple project teams, proactively building client relationships and developing new business opportunities. You will be instrumental in leading projects from conception to delivery, ensuring our work is focused on client goals and high-quality outcomes. We invite you to join us and be part of our next chapter.

Key Responsibilities:

• Delivery: Lead profitable insight projects to deliver high-quality, actionable insights for clients. Ensure research delivery is focused on client goals by overseeing the development of creative and fit-for-purpose research tools. Lead project teams through the MHM insight process, promoting a positive culture to get the best out of all involved.
• Business-Winning: Scope and design research projects to address client needs and maximise value. Take a leading role in developing and delivering research proposals and pitches to persuade potential clients. Maintain relationships with key clients to ensure we remain their go-to agency and understand the impact of our work.
• Internal: Take an active role in developing research skills in others across the team. Make a positive impact on MHM culture and team engagement by exemplifying our company behaviours. Explore new research methods and trends, identifying opportunities to trial and adopt new approaches.

You're the right person if you:

• Want to drive real change by helping clients understand their audiences.
• Have a proven track record in leading insight projects that deliver high-quality, actionable insights.
• Excel at identifying salient issues and insights from data, reporting them engagingly.
• Are skilled at developing trusted relationships with clients to embed recommendations and diagnose new needs.
• Are a natural collaborator who can manage and inspire colleagues.
• Are a pragmatic problem-solver, tenacious in getting things done.
• Have a commercial mindset and a talent for scoping, pitching, and winning new business.
• Possess great communication skills (verbal and written), ensuring clarity over jargon.
• Thrive in a fast-paced agency environment.

Expect occasional travel to UK or overseas client locations.

Connection is the point. We believe in radical potential-ours, yours, and our clients'. By getting this right, we change the game for culture, for audiences, and for each other.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To Apply for the role of Insight Manager please submit a CV and cover letter by clicking the link.

Your cover letter should respond to the 9 points detailed in the 'key responsibilities' section of the advert and detail how your experience qualifies you for this role. Please use examples from your own experience to illustrate your suitability.

We know it might be tempting to use an AI programme to complete your application, but AI programmes are limited as they can't tell us about what makes YOU a great fit for MHM. We scan applications for use of AI programmes and do not take applications forward if we suspect that answers have been generated using an AI tool.

Closing date: 5th September2025