Inside Sales Representative

Official Distributor for Volvo Group (Volvo Construction, Equipement, Volvo Trucks, Volvo Bus & Volvo Penta), SMT Africa offers a wide range of products in more than twenty countries of North, West & Central Africa.

We operate an outstanding own sales and service network with operational agility and entrepreneurial spirit. Our team of mechanical and aftersales experts built, through the last 10 years, a service level quality that we are all proud of.

In order to strengthen our Team, we are currently looking for a "Inside Sales Representative" to work from our office in Antwerp.

Responsibilities

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders. You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

Profile

• Bachelor's degree in either, Sales, Foreign Trade or Admin - or equivalent through experience ;
• 5 years of experience in sales or customer service environment ;
• You are able to work independently as part of a team ;
• You are able to build and manage constructive relationships with customer/subsidiaries, showing your commercial and customer service attitude ;
• You have excellent organization skills supported by a good technical/product knowledge ;
• Excellent computer proficiency in Excel as well as Microsoft office package and ERP systems ;
• Language knowlegde (by order of importance): French / English / Dutch.

Offer

• A salary in line with your experience and achievement as well as extra-legal benefits (group insurance, hospitalization insurance, luncheon vouchers, representation allowances, ) ;
• A real opportunity to enhance your experience and develop your skills ;
• A function with an international influence that combines autonomy and initiative ;
• A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values.