Inside Sales Account Manager

Sales Account Manager - West Dublin

Reed has partnered with a long standing client of ours to recruit for a Sales Account Manager. This role is responsible for supporting business growth through proactive account management, inbound and outbound phone sales activity, and digital engagement.

Key Responsibilities

• Generate incremental sales and increase customer loyalty to drive product growth.
• Manage and develop existing customer accounts to maximise revenue and margin.
• Identify and develop new business opportunities within existing and prospective accounts.
• Evaluate and pursue cross sell and up sell opportunities at every customer interaction.
• Promote and sell cost effective solutions to ensure customer retention and satisfaction.
• Identify and promote own brand product opportunities.
• Implement activity plans to meet and exceed revenue and gross profit targets.
• Proactively follow up on quotations and sales opportunities to close business.
• Present account strategies and performance updates to management on a monthly basis.
• Deliver excellent, professional, and friendly customer service at all times.
• Support and execute sales activities linked to marketing campaigns.
• Generate new leads and acquire new customers to grow sales.
• Re engage inactive or former customers to renew business relationships.
• Effectively handle objections to secure customer commitment and future engagement.
• Promote and communicate the company value proposition and value added services.
• Maintain accurate customer records and activity tracking within relevant systems.

Key Performance Indicators (KPIs)

• Revenue growth
• Gross margin performance
• Online channel share
• Customer retention and satisfaction
• Sales activity levels
• New customer conversion from digital sales leads

Key Relationships

• Customers via phone, email, and digital platforms
• Sales and Senior Management
• Customer Service Teams
• Marketing Team

Role Requirements

• Proven experience in a target driven sales environment.
• Strong negotiation and objection handling skills.
• Strong ability to build relationships and conduct meaningful sales conversations by phone.
• Commercial awareness with strong business acumen.
• Strong digital mindset with experience using CRM and sales tools.
• Technically proficient and comfortable with multiple business systems.