Innkeepers Collection Night Porter

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. If you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk ins
• Ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• Ensure guest and business safety and security is a top priority at all times
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay

Qualifications

• Passionate about guest care
• A can do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

Benefits

• Flexible shifts to fit around the other important things in life
• Massive 33% discount across all our brands (including Miller & Carter, Toby Carvery, All Bar One)
• Wagestream, a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
• Never a dull moment: fun, laughs and lifelong friends
• Team socials - work hard, play hard

We also offer a pension; 28 days paid holiday; high street shopping discounts; free shares; and a free employee helpline to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.