Information and Operations Officer

We are looking for a committed and detail oriented Information and Operations Officer to help keep our mission led organisation running smoothly. In this role, you will be supporting the day to day operations, manage key information systems, support training and HR administation, and contribute to research that strengthens our fundraising function. You will work across the organsation supporting our staff, service users and partners.

Who we are - Hibiscus is a feminist, anti-racist and intersectional women s organisation that has delivered high-impact advocacy and advice services to Black and minoritised migrant women in contact with the Criminal Justice and Immigration systems for nearly 40 years. Hibiscus centres the lived experiences of women and continuously supports them to rebuild their lives through rights-based and justice-inspired responses.

What we do - Hibiscus delivers women-centred trauma informed support through an array of services including community-based provision which also address the needs of women leaving the prison and detention regimes.

If you re highly organised, detail focused and passionate about social justice, you believe in Women's equality and equity, and you want to improve outcomes for women affected by VAWG, this role offers the chance to make a meaningful difference through excellent operational support.

The Key tasks of the role will be be as follows

Summary of Key Main Tasks

• Maintain smooth day to day office operations, including supplies, equipment, facilities, enquiries and visitor/Service user support.
• Manage organisational information systems, records, filing, databases and GDPR Compliance.
• Provide administrative support across HR processes, including recruitment, onboarding and DBS checks.
• Coordinate training activities and maintain accurate learning and development records for the entire organsation.
• Support research and fundraising tasks, including gathering information, maintaining pipelines and assisting with donor engagement for the CEO/SLT
• Contribute to improving operational systems and ensuring compliance with organisational policies, data protection and health and safety.
• Ensure you have a high level of understanding around confidentialitiy and data protection, handling sensitive informaiton appropriately at all times
• You will also be the key contact for the managing office relationships ensuring staff,service users are supported on a daily basis.

Please refer to the Job Description attached for a full list of Essential/Desireable criteria.

We are particularly keen to attract talent from Black and minoritised communities, however we are unable to support any sponser visa applications.

Please note - This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

We are looking for some one that is able to work part-time in the office, 3 days a week. This is is an essential requirement to support our service.

Benefits

• 25 days of annual leave per year (pro-rata if part-time)
• Weekly well-being hour and skills-based workshops.
• Employers Assistance Program providing counselling, financial assistance and mental health support.
• Clinical supervision sessions/refelctive practise.

Please review the Job Advert for full details attached.

What to do next - Please send an updated CV

An up-to-date CV (no more than 2 pages)

A cover letter (Up to 2 pages) addressing relevant parts of the Person Specification in the Job Description outlining why you are the right person for the role.

Please download and complete the Equality and Diversity form and send it to our recruitment email This form should be sent to us separately. ( attached)

Closing date for Application
Tuesday 17th March 2026 5pm

Interviews (tbc)
w/c 30th of March 2026