Information and Facilities Officer

Information and Facilities Officer

The closing date is 25 March 2026

The Education Facilities team supports and manages the Trust's education and learning space for staff, students and trainees. The team manages rooms, provides audio visual support for meetings and sets up equipment for all types of training, and are the first point of contact for all users.

We have educational learning spaces across the main hospital sites comprising classrooms, clinical & simulation training and lecture theatres.

This role is located on Ward 3 in NTGH.

There are 2 Sim Bays which support Clinical Skills teaching.

Main duties of the job

• Ensure the efficient and effective running of the Education Centre.
• Oversee and maintain the Education Centre and its resources.
• Take and manage room bookings.
• Assist in room preparation prior to occupation, including setting up equipment and moving furniture.
• Support the set up and maintenance of clinical skills equipment.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job responsibilities

• Be the first point of contact within the Education Centre and respond to all enquiries in a helpful and appropriate manner.
• Promote an ethos of high quality customer service to all users of facilities within the Education Centre.
• Provide support for teaching sessions, ensuring equipment and resources are available.

Person Specification Qualifications

• NVQ level 3, RSA 3, City and Guilds certification, AS Level, A-Level or equivalent experience.
• Qualification in Customer Service or Business Administration.

Experience

• Previous experience as a Receptionist, or in a customer service role, or similar.
• Experience of working in an education or training environment.
• Experience of minute taking and the preparation of minutes.
• Previous experience in the NHS and/or in the Higher Education sector.
• Experience in planning large scale activities e.g. conferences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northumbria Healthcare NHS Foundation Trust

£24,937 to £26,598 a year pro rata per annum