Indirect Tax Manager

• Support the complete indirect tax compliance lifecycle across international eCommerce operations, including 19 indirect tax registrations, OSS reporting obligations, and coordination of external compliance providers across multiple jurisdictions.
• Support onboarding of new clients, brands, and marketplace channels by advising on indirect tax setup, registration requirements, and operational implications.
• Assist with indirect tax requirements relating to US sales tax and Canadian GST/HST obligations, working closely with external advisors and service providers where required.
• Monitor VAT/GST and sales tax registration thresholds, OSS obligations, and marketplace tax requirements relating to cross-border online sales activity globally.
• Partner closely with Finance, Operations, Commercial, and Technology teams to support scalable and commercially practical indirect tax processes.
• Manage relationships with external tax advisors and compliance providers to ensure timely and effective support across all territories.
• Ensure accurate VAT/GST/sales tax determination and rate configuration across eCommerce and order management systems supporting international sales activity.
• Support tax governance, process documentation, and controls to ensure ongoing compliance and audit readiness.
• Identify opportunities for process improvements, automation, and enhanced reporting across the indirect tax function.
• Monitor international legislative and digital reporting developments that may impact the business and provide practical guidance to stakeholders.
• Support audits, reconciliations, due diligence, and regulatory reviews relating to indirect tax matters.
• Collaborate cross-functionally to support international business growth and operational scalability.

• 3-6+ years' experience in indirect tax / VAT, either in practice or industry.
• Strong knowledge of UK and EU VAT regulations and cross-border eCommerce transactions, with exposure to US sales tax and Canadian GST/HST environments preferred.
• Experience managing VAT/GST registrations, OSS/IOSS frameworks, and multi-jurisdiction indirect tax compliance across international markets.
• Ability to communicate tax concepts clearly to non-tax stakeholders.
• Strong organisational, analytical, and stakeholder management skills.
• Commercially minded with the ability to balance compliance requirements with operational practicality.
• Experience working with external advisors and outsourced compliance providers.
• Strong attention to detail and process improvement mindset.
• Comfortable operating independently within a fast-paced and evolving business environment.
• Strong communication and cross-functional collaboration skills.
• Experience gained within a Big 4, professional practice, or large-scale international indirect tax environment preferred.
• Desirable Experience in eCommerce, retail, marketplaces, or international digital businesses.
• Exposure to US sales tax, Canadian GST/HST, and wider international VAT/GST environments.
• Experience supporting tax automation, digital reporting, or systems improvement initiatives.
• Experience working with ERP, OMS, or eCommerce platform tax configurations.
• Experience supporting indirect tax operations across high-volume international eCommerce environments.
• Big 4 or professional practice training background.
• AITI CTA or equivalent qualification.

Demonstrates expertise in indirect tax compliance, including VAT/GST regulations and cross-border eCommerce transactions, while effectively collaborating with cross-functional teams to enhance operational scalability and compliance processes.