Independent Living Co-Ordinator

Permanent, Full Time (34 hours per week over 9 days a fortnight)

We're all about work life balance, this role offers a 9 day working fortnight so you'll get a day to yourself every other week - what more could you want?

Are you passionate about improving people's lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?

We are seeking an Independent Living Co-ordinator to deliver a dedicated, customer-focused service within our Independent Living Schemes. In this role, you will support customers to sustain their tenancies, maintain their independence in their own homes, and actively encourage customer engagement.

As the Independent Living Co-ordinator, you will provide a visible, on-site presence across the schemes, acting as a customer advocate and playing a key role in the effective management of communal health and safety. You will carry out general building management and compliance checks, maintain accurate and timely scheme records on the CRM system, and monitor the quality of contractors delivering services on site, including grounds maintenance, cleaning, and laundry services.

You will also support new and prospective customers by arranging and conducting property viewings, explaining available services and facilities, and helping new residents to settle into their homes. Through regular site inspections, welfare checks, and home visits, you will ensure properties are maintained to an appropriate standard, identify emerging support needs, and signpost customers to relevant services to help sustain tenancies and promote independent living for as long as possible.

We'd like you to have

• A relevant technical housing qualification, such as a Level 3 diploma in Supported Housing Management (or equivalent)
• Proven experience of providing 1-1 support to vulnerable residents.
• Sound knowledge of safeguarding procedures, including reporting processes.
• Demonstrable experience of communicating effectively with older people and individuals from diverse backgrounds.
• Experience of neighbourhood management, tenant engagement or a related housing role.
• Experience of using a housing management system (or similar CRM) to gather, store and process information.
• Knowledge of relevant statutory and voluntary agencies in the local area which support IL.
• A resilient, assertive, dynamic and flexible approach.
• Ability to drive or access to transport (essential)

Closing Date: 1st April 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.