Income Team Manager

About The Role

We have 2 x exciting vacancies for an Income Team Manager in the recently restructured service within the Income Recovery Services. As the an Income Team Manager you will coach, lead and inspire a team of officers delivering a holistic person-centred income service to residents with range of varying needs. As a manager you will be responsible for managing and directing a team, within income recovery service, responsible for providing an effective customer focused service with an emphasis on tenancy sustainment and income maximisation. This will include: • The collection and management of current Housing rent and other charges including effective enforcement action, maximising collection • Coordination of court activities including hearings and evictions
• Supporting vulnerable residents including developing new approaches
• Liaison with Housing Benefit and the DWP to help residents maintain their tenancies. Working collaboratively with Service Managers and other Team Managers, the post-holder will take a leading role in the design, continuous development and delivery of the Income Recovery service, in accordance with the Homes and Community Safety Directorate Plan. Team Managers will support the Deputy Head of Service and Service Managers on service policy and strategy development implementation, along with statutory and professional accountabilities. The post-holder will be responsible to the Deputy Head of Service and Service Managers for achieving agreed performance outcomes and standards, while leading with confidence and promoting a high performing culture that empowers staff.

For further information or for an informal conversation about the post, please contact:

Angela Powell

Income Collection Manager

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't beclearer: we serve. It's in the logo. We are committed to challenging inequality in the boroughand as one of the largest employers we know that to look after the place and the planet, wehave to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about.

Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a basic DBS check, qualifications check and 3 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.