Income Team Leader

Income Team Leader

Location: Remote

Salary: £34,000 per annum

Vacancy Type: Full Time

Expiry date: 03 February, 2026

Ready to lead a passionate team and make a real impact?

At the organisation, they're looking for an Income Team Leader who can inspire, drive performance, and help them support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process.

As their Income Team Leader, you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that their approach considers the diverse needs of their customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You'll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent the organisation within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure their customers' needs are met.

The ideal candidate:

• Have experience working with an Income Recovery Team.
• Have experience of managing rent arrears cases throughout a process, including applying to and attending court.
• Understand housing law, particularly in relation to income collection.
• Have a strong customer focus and be able to work effectively in a very busy environment, prioritising workloads and competing demands.
• Be a natural leader, comfortable with performance management and driving quality of work.
• Good literacy and numeracy skills.
• An excellent communicator, able to communicate clearly, sensitively and effectively.
• A professional housing qualification is desirable.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover the organisation:

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Their mission is to provide quality homes and services for people whose needs are not met by the open market.

They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.

The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please click apply.