Income Officer (Exchequer Services)

Income Officer (Exchequer Services)

Part-time: 14.8 hours per week

Salary: £29,540 - £32,061 pro rata (FTE £11,816 - £12,824)

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer-driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

We are seeking a motivated and detail-oriented individual to join our Income Services Team, where you will play a key role in supporting the effective financial operations of Redditch Borough and Bromsgrove District Councils. In this role, you will provide essential administrative support to ensure invoices are raised accurately, payments are processed efficiently, and accounts are maintained to a high standard. You will also work closely with customers to help resolve financial matters sensitively and effectively, while ensuring that appropriate and timely recovery action is taken.

Key Responsibilities

• Carry out daily/weekly reconciliations in respect of debt raised and paid and support AP reconciliations.
• Raise, terminate and monitor accounts for Council related debts.
• Ensure that payment arrangements are made and maintained and that appropriate action is taken where the arrangement is not paid.
• Ensure that payments are posted to correct accounts and make necessary transfers of items.
• Make payment arrangements across all debt streams as appropriate, in accordance with guidance.

Please refer to the attached Job description and Person Specification for full details.

About You

• 12 months' experience of working in a debt collection office environment.
• Experience of working in a customer-oriented environment.
• Experience of IT systems used for the collection of debts.
• GCSE English and Maths, grades A-C or equivalent.

Additional Information

• Pension.
• Generous leave entitlements starting at 25 days plus bank holidays (pro-rata).
• Flexible working, where appropriate.
• Employee Assistance Programme.
• Access to employee benefits platform - discounts for high street shops, leisure, holidays, salary sacrifice schemes and more.

Closing date for receipt of completed application: Tuesday 30 June 2026 (Midnight) What next

Need further information? Please contact Nicola Parry (recruiting manager) or email or email .

If this role interests you please use the 'Apply Now' button.

Attached documents

Income Officer JDPS.pdf