Income Manager x3

A large, well-established social housing provider is recruiting three Income Managers to lead high-performing teams focused on customer accounts and arrears recovery. This is a brilliant opportunity to make a real impact in a well-resourced, mission-led environment.

Each Income Manager will lead a team of income specialists, oversee arrears management, and ensure high standards of customer service and compliance. You'll be responsible for driving performance, managing risk, and supporting continuous service improvements.

Manage and support a team of Customer Account Leads and Recovery Officers

Monitor arrears performance and implement improvement strategies

Produce and interpret performance reports to drive decision-making

Handle escalated and complex cases, ensuring legal and policy compliance

Collaborate closely with stakeholders, both internally and externally

Support recruitment, training, and development within the wider team

Experience managing performance in a housing income or debt recovery setting

Strong knowledge of Housing Law, Welfare Reform, and arrears protocols

Clear, confident leadership with excellent communication and customer focus

Ability to work under pressure and make data-driven decisions

Proficiency in using IT systems to manage performance and reporting

This is an excellent opportunity to step into a leadership role within a highly regarded social housing provider, helping to shape customer outcomes and team success. Apply now!