Income Collection and Dispute Resolution Officer, North London / Hertfordshire area

Income Collection and Dispute Resolution Officer, North London / Hertfordshire area

Pay rate to £23.78 per hour

Contract role, Local Government Housing

• Experience in the recovery of all service charge income.
• Experience of dealing with Leaseholders and a basic understanding of Leasehold Law.
• Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications.
• Proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

• To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.
• Submit cases to HMCS for online Judgement and monitor progress accordingly.
• Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.
• Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
• Deal with leaseholder enquiries regarding outstanding debts and, through liaison with other departments, ensure all debts are recoverable.
• Provide a full dispute resolution service taking ownership of the end-to-end process and liaising with other teams to secure information and work with leaseholders to resolve issues and maximise income in relation to charges and debts.
• Administer suspense accounts, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from leaseholder accounts as necessary.

This description reflects role responsibilities and qualifications for the advertised position. No marketing or agency-specific content is included beyond the stated role details.