Inbound CX Lead: Scale Service & Team Excellence

A pet food startup in Greater London is looking for a Customer Experience Lead to oversee the inbound customer support function. In this role, you'll manage a team of Customer Experience Managers and ensure they achieve performance targets while providing best-in-class service. The ideal candidate will have 2-3 years of leadership experience in customer experience, demonstrating strong people management and data-driven decision-making skills. This role offers a competitive salary and great company culture, including a pet-friendly office.