Import Operations Clerk

Import Coordinator (Ocean Freight)

Salary: £28,000 - £32,000
Location: Basildon
Hours: Monday - Friday, 9:00am - 5:00pm

Are you an experienced Import Coordinator looking to join a well-established, growing freight forwarding business that genuinely values its employees?

Our client is a highly respected logistics and supply chain specialist with a strong reputation for delivering exceptional customer service across international freight movements. They have built long-standing relationships with customers worldwide and continue to invest in their people, systems and future growth. This is an excellent opportunity to become part of a supportive team where your experience and contribution will be recognised.

This role is predominantly focused on ocean imports (approximately 95%), managing shipments primarily from China, India and South Asia.

The Role

You will be responsible for managing import shipments from start to finish, ensuring customers receive a seamless, efficient service throughout the entire process.

Key responsibilities include:

• Managing the complete import process from booking through to final delivery.
• Receiving pre-alerts from overseas agents and partners.
• Creating and managing jobs on the internal operating system.
• Liaising with customers to obtain all required shipping documentation.
• Preparing documentation for customs clearance.
• Coordinating deliveries with transport providers.
• Communicating with customers, agents and suppliers throughout each shipment.
• Raising invoices accurately and in a timely manner.
• Ensuring all shipments are completed efficiently while maintaining excellent customer service.

About You

To be successful in this role, you will have:

• A minimum of 2 years' experience working within a freight forwarding operations environment.
• Previous experience handling ocean import shipments from start to finish.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple shipments simultaneously.
• A proactive approach and excellent attention to detail.

Desirable:

• Experience using the CDS customs system.
• The ability to complete customs entries.

What's on Offer?

• £28,000 - £30,000 depending on experience.
• Monday to Friday working hours (9:00am - 5:00pm).
• 20 days annual leave plus Bank Holidays.
• Opportunity to join a successful, growing freight forwarding business with an excellent industry reputation.
• Supportive team environment with opportunities to develop your career.
• Stable, long-term position within an established company that prides itself on delivering first-class service.

If you're an experienced Import Coordinator looking for your next challenge within a professional and expanding logistics business, we'd love to hear from you.